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Tag: Fiber Internet

Unlock Freedom & Savings with UBB’s Vacation Hold

Posted on by Abi Breaur

Perfect for Snowbirds, Second-Home Owners, Seasonal Renters, and Others Spending Time Away From Their Utah Property.

Utah Broadband (UBB), the state’s most trusted provider of high-speed fiber and wireless internet, has announced the launch of its new Vacation Hold program, a solution created specifically for customers who spend extended time away from their Utah homes. 

Designed for snowbirds, second-homeowners, seasonal renters, and part-time residents, the Vacation Hold program offers a convenient way to reduce internet costs while staying connected to essential smart home devices. 

A Smarter Way to Hit Pause

The Vacation Hold program allows customers to temporarily scale back their internet service for up to six months per calendar year. While on hold, customers pay just $20 monthly, plus applicable equipment rental fees for devices such as routers, IP addresses, or Wi-Fi extenders. 

Internet speeds during the hold period are reduced to 15 Mbps download and 5 Mbps upload, which is sufficient to support basic functions like: Smart Thermostats, Security Cameras, Smart Lighting, or Remote Access Systems.

This means customers can maintain control over their homes while away, without paying for full-speed internet they’re not using. 

Seamless Service Resumption 

One key advantage of the Vacation Hold program is how easy it is to restart service. Since the equipment remains installed and operational, customers can quickly return to full-speed internet when they return, with no technician appointments or reinstallation needed. To resume service, simply submit the Restore Service form on our website or call in to speak with one of our friendly customer service team members.

Simple Enrollment Options

Activating or ending Vacation Hold is designed to be quick and convenient. Customers can:

According to Ben Elkins, CEO of Utah Broadband, “Our Vacation Hold program is all about convenience. Whether you’re heading south for the winter or away for just a few months, it lets you keep your smart home devices online and seamlessly pick up where you left off.”

Designed With Flexibility in Mind

This program is ideal for those who:

  • Spend winters in warmer states
  • Rent out their Utah home only seasonally 
  • Travel extensively and want to keep basic connectivity
  • Use Utah properties as vacation homes

To learn more about how Utah Broadband’s Vacation Hold program can simplify your time away, visit utahbroadband.com/vacation-hold or call 801-717-2000. Whether you’re planning an extended getaway or escaping the snow for the season, we’re here to keep your home connected and your internet service as flexible as your lifestyle. 

Utah Broadband Launches SmartBiz: A Powerful, Affordable Internet Solution for Small Businesses

Posted on by Abi Breaur

Utah Broadband (UBB), Utah’s most trusted high-speed Internet service provider, announced today the launch of SmartBiz, a managed service that integrates the right mix of security, connectivity, and business productivity to help small businesses thrive. The combination of SmartBiz and UBB’s high-speed fiber network delivers a robust set of features and reliable high-performance connectivity that small business owners demand at a great value.

“We understand the unique needs of small businesses in the greater Salt Lake area and are launching SmartBiz as a way to help them meet those demands,” said UBB CEO Ben Elkins. “SmartBiz provides small businesses the capabilities and security they need to be more productive than using traditional consumer connectivity without having to consider larger, more expensive enterprise-grade solutions. We think small businesses will appreciate what SmartBiz has to offer because it improves performance without burdening the owner with high IT costs or greater complexity.”

SmartBiz is designed for businesses with fewer than 30 employees and 1-5 locations. It requires little to no budget for IT staffing as the system requires a simple network configuration that makes it easy for the business owner or staff to provision and deploy. The solution targets businesses in hospitality, light industrial, personal care, professional services, recreation, places of worship or retail. 

“If a small business is spread pretty thin and has competing priorities every day, the last thing it wants to have to worry about is Internet connectivity,” Elkins explained. “Our new SmartBiz solution is purpose-built with the small business owner in mind. It’s really simple to monitor and manage, and out-of-the-box, it keeps businesses safe and secure and offers all the features typical businesses demand today.”

SmartBiz also includes access to the CommandWorx Mobile App, making it easier than ever for small business owners to monitor and manage their network—anytime, anywhere. This user-friendly app offers quick access to all SmartBiz features through an intuitive interface designed with simplicity in mind. Whether you’re on-site or on the go, CommandWorx gives you complete control. You can even add a second administrator to provide additional support and oversight, making network management more collaborative and stress-free.

For more information about SmartBiz, call our customer service team at 801-717-2000 or visit our website. 

SESD & UBB Fiber Project Updates

Posted on by Abi Breaur

*Updates are as of Wednesday, February 19th, 2025.

Utah Broadband (UBB) is expanding high-speed fiber internet to the West Mountain and Lake Shore communities in Southern Utah County. Partnering with the South Utah Valley Electrical Service District (SESD), this project will deliver fast, reliable internet to over 1,000 homes and businesses in a six-phase rollout—starting with Phase 1.1.

SESD & Utah Broadband Fiber Internet Phases for the West Mountain project.
Phases 1.1-1.6 of the SESD & Utah Broadband Fiber Project

Why This Matters

For years, residents in these rural areas have struggled with limited internet options. With this new fiber network, they’ll get:

  • Faster speeds for streaming, gaming, and working from home
  • Stronger connections for students and businesses
  • Improved access to telehealth and online services

How It’s Happening

The project is funded through a state Broadband Access Grant (BAG), part of the American Rescue Plan Act (ARPA). SESD selected Utah Broadband to handle the rollout because of our expertise in fiber and fixed wireless internet across Utah.

Parts of the project will use aerial fiber—hanging fiber lines from existing utility poles to speed up deployment. This approach reduces construction time while still delivering the same fast, reliable service.

A Step Toward Better Connectivity

SESD and Utah Broadband see this as a huge win for the community. Ben Elkins, UBB’s CEO, says this will enhance local residents’ education, business, and daily lives. SESD Board Chairman Raymond Loveless agrees nothing that better connectivity means better services for everyone.

What’s Next?

The project will be completed in six phases, starting with Phase 1.1. Construction is underway, and the fiber network is expected to be fully available by December 2026. As Utah Broadband continues to expand into more rural areas, this project is another step toward riding the digital divide in Utah.

Stay tuned for updates as fiber comes to your area! For more information, call our customer service representatives at 801-717-2000.

Utah Broadband Growth Plans Featured on Beyond the Cable Podcast

Posted on by Abi Breaur
Beyond the Cable Podcast Social Post

Ben Elkins, CEO of Utah Broadband (UBB), Utah’s most trusted high-speed Internet service provider, appeared on the latest episode of Broadband Communities magazine’s Beyond the Cable podcast to discuss the strategies driving UBB’s growth and the exciting plans for the company’s future. 

“Since taking the helm as the CEO of Arizona City-based AireBeam, CEO Ben Elkins has overseen a 375 percent growth in fiber subscribers for the ISP,” the podcast’s Host and Producer Brad Randall described the episode. “Now, Elkins is attempting to repeat success at another subsidiary of the Boston Omaha Corporation: Utah Broadband.”

Elkins took over at AireBeam in 2022 and was named UBB’s CEO in May 2024. Wearing both hats, he reflects on some of AireBeam’s growth, how he achieved such stunning success in Arizona’s Pinal County, and how he will use those keen insights and lessons to advance UBB’s business in the greater Salt Lake region. 

Elkins believes Utah Broadband has incredible potential, attributing this to the company’s strong work ethic and dedicated, hardworking management team. “UBB’s future is bright because of the passionate people behind it,” Elkins shared. “Their commitment to excellence is the foundation of our growth and success.”
If you would like to listen to the Beyond the Cable podcast episode featuring CEO Ben Elkins, where he dives deeper into the strategies behind Utah Broadband’s growth and his vision for the future, please visit the Broadband Communities website.

Utah Broadband and SESD Partner to Expand Fiber Internet Access

Posted on by Abi Breaur

Utah Broadband (UBB), Utah’s most trusted high-speed Internet service provider and a subsidiary of Boston Omaha Corporation (NYSE: BOC), and South Utah Valley Electrical Service District (SESD) have entered into a partnership to provide high-speed fiber Internet to southern Utah County’s West Mountain area. The project began in January 2025 and is expected to be completed by December 2026. The project is funded by the state’s Broadband Access Grant (BAG), awarded by the Governor’s Office of Economic Opportunity Utah Broadband Center (UBC). Funding for the grant comes from the U.S. Treasury’s Capital Projects Funds, which is part of the American Rescue Plan Act (ARPA) and was awarded to SESD.

“We couldn’t be more excited to win the SESD grant,” said UBB CEO Ben Elkins. “This is a significant milestone for the West Mountain and Lake Shore communities, and Utah Broadband. Bringing fiber to those areas will enhance the quality of life, education, telehealth, and work opportunities. I’m incredibly proud of the entire UBB team, with special thanks to Mike Simmons, who spearheaded this endeavor.”

Elkins expressed his heartfelt gratitude to Rebecca Dilg, director of the state’s Utah Broadband Center, for her unwavering dedication and tireless efforts in bridging the digital divide across the state. “Rebecca’s vision and commitment have been instrumental in creating opportunities for communities to thrive in the digital age,” said Elkins. He also shared Utah Broadband’s excitement about teaming up with South Utah Valley Electric Service District (SESD) to bring reliable fiber internet to the West Mountain and Lake Shore communities. “This partnership marks a significant step forward in ensuring that these communities have access to the high-speed connectivity they deserve, unlocking new opportunities for education, business, and everyday life,” Elkins added.

Raymond Loveless, SESD board chairman, echoed the same enthusiasm, saying, “SESD is thrilled to collaborate with Utah Broadband to expand Internet options for the West Mountain and Lake Shore areas within our service district. Enhanced connectivity will not only improve access to essential services but also enable SESD to provide better electrical services for our customers across the district. This partnership allows both entities to combine resources, expertise, and insights to achieve common goals without adding costs for our electrical customers.”

Both Elkins and Loveless highlighted the project’s transformative potential. This initiative promises to deliver high-speed fiber Internet to over 1,000 homes and businesses in the West Mountain area, significantly improving connectivity and supporting education, business growth, and community development.

According to Rebecca Dilg, director of the UBC, part of the Center’s legislative duties is facilitating state broadband grants to incentivize broadband internet infrastructure projects in communities that otherwise would not receive them, particularly rural areas.

“The internet is no longer a luxury as our society, health care, educational institutions, and economies rely on online access,” Dilg said. “Without access, the digital divide threatens to leave individuals at a disadvantage. Internet service providers such as UBB, local government, and community supporters can narrow the gap and improve commerce and online opportunities for all populations. This partnership between UBB and SESD is a fitting example of that at work.”

The collaboration between Utah Broadband and SESD represents a vital step forward in closing the digital divide in Utah’s rural communities. With a shared vision of enhanced connectivity and community growth, this project will bring transformative benefits to the West Mountain area. As the partnership progresses, it stands as a testament to the power of innovation and collaboration in creating opportunities and improving lives through reliable, high-speed fiber internet access.

Router Best Practices: Reboot, Update, and Optimize.

Posted on by Abi Breaur

Taking a few simple steps to optimize your wireless router can significantly improve its signal with minimal effort. Periodically reviewing your network and following these tips can help you get the best performance from your router. 

Simple Tips to Boost Your Wi-Fi Signal

  • Regular maintenance, like rebooting your router during off-hours, can help keep it running smoothly. This also allows the router to process automatic updates and implement necessary adjustments.
  • Change your Wi-Fi password regularly and keep it private to minimize the risk of unauthorized access, whether from digital freeloaders or unwanted users.
  • Keep in mind that some devices may automatically update to use your new password. In such cases, you might need to manually remove these devices or have them “forget” your network. 
  • For added security, consider enabling your router’s guest network feature. This allows visitors to connect without sharing your main Wi-Fi password.
  • Remove outdated devices from your network, as older standards can slow down performance. Routers often default to the slowest standard in use. Disconnecting older devices and rebooting your router will allow it to reconfigure for faster speeds.
  • Position your router as close to the center of your home as possible to maximize its range and ensure better connectivity for all your devices. To maintain optimal performance, avoid placing it near sources of interference, like steel beams or thick walls. 
  • Follow the instructions in your router’s manual to keep its firmware up to date. Firmware updates often improve your router’s performance and automatically optimize its signal. 
  • If your router has removable antennas, consider upgrading them for better performance. While the included antennas are functional, higher-quality replacements from the router’s manufacturer or third parties can significantly improve signal strength and coverage. 

What Should My Router Settings Be?

  • Your router lets you prioritize traffic and “whitelist” specific devices, ensuring they get more bandwidth while limiting or ignoring others. Since most routers don’t automatically distinguish between high-demand activities like 4K streaming and low-impact tasks like smart device connections, setting these priorities can significantly improve performance. 
  • Take note of the “names” assigned to devices on your network. These are typically based on the device’s brand, sometimes customized, like “Jenny’s iPhone.” Simpler devices, such as smart plugs, may display the manufacturer’s name or a serial number. Televisions are often labeled with their location in the house, making them easier to identify.
  • Make a list of the rooms where each device connected to your router is located.
  • In the QoS settings, you can prioritize specific devices, like your streaming stick, to ensure they get the best performance. You can also block unfamiliar devices, but be sure to check with household members or visitors first to avoid accidentally disconnecting their tablets or other personal devices.
  • You can assign devices to specific bands and channels with a dual-band router for optimal performance. Use the 5 GHz bands for devices close to the router, offering faster speeds but a shorter range. Connect devices farther away or frequently moved, like laptops, to the 2.4 GHz band, which has a more extended range but slower speeds.
  • If you have multiple devices, consider assigning individual channels within each band. If a device performs better on one channel than another, it may be experiencing interference, such as from a nearby router, on the slower channel.

If you’re unsure about your router’s performance, reach out to your internet service provider. They can often offer assistance and, in some cases, send technicians to help with installation and setup. 

Maximizing your router’s performance can be tricky, but a few simple routines and checks can make a big difference when it matters most. Utah Broadband is always here to help if you have any questions or concerns.

Utah Broadband Voted Best Internet Service Provider in Park City

Posted on by Abi Breaur

We are thrilled to share that Utah Broadband has been named the #1 Internet Service Provider in Park City by The Park Record! This recognition, featured on pages 43 and 8 of The Park Record’s Park City’s Best magazine, is a milestone we are incredibly proud of. You can also read the feature on The Park Record’s website.

After placing second for the past two years, this honor reflects our ongoing commitment to providing fast, reliable internet to the Park City community. We’re so grateful for our loyal customers who trust us to keep them connected and to everyone who voted for us.

This recognition motivates us to continue delivering the exceptional service you deserve, whether you’re streaming, gaming, working, or staying connected with loved ones.

Thank you, Park City, for making us your #1 choice!

Looking for high-speed, reliable internet in Park City? Contact us today to learn more about how we can keep you connected!

Symmetrical vs Asymmetrical: Which Internet Connection Fits You?

Posted on by Abi Breaur

Ever since the Internet became ubiquitous in our lives, the question of download and upload speeds has perplexed the everyday person. Shouldn’t there just be one speed? Unfortunately, it is not that simple. Two types of connections determine the speed and reliability of Internet service – symmetrical and asymmetrical. Each type has pros and cons, and understanding them will make it easier to decide which one to use.

What’s the Difference?

Symmetrical connections are exactly what they sound like—a connection with equal download and upload speeds. For example, a 500/500 megabits per second (Mbps) symmetrical connection provides 500 Mbps download and 500 Mbps upload speeds. On the other hand, an asymmetrical connection does not offer equal download/upload speeds. For instance, a 60/3 Mbps connection means 60 Mbps for downloading and only 3 Mbps for uploading. Asymmetrical speeds are common in traditional Internet connections, such as cable or fixed wireless.

Benefits of Symmetrical Connections


The main advantage of a symmetrical connection is its consistency and the guaranteed upload and download speeds. However, symmetrical connections typically come at a higher cost. Additional benefits of symmetrical connections include:

  • Faster (and larger) file uploads. Uploading files to the cloud can feel like it takes forever, especially with large video or graphic files. With symmetrical speeds, uploads are just as fast as downloads, saving time and speeding up task completion.
  • Elimination of Internet roadblocks. Slow uploads and dropped video calls often happen when insufficient bandwidth causes data congestion during peak traffic periods. Symmetrical connections address these problems by providing consistent upload speeds, ensuring smoother performance, and minimizing disruptions to productivity.
  • Enhanced access to cloud services. Thanks to its flexibility, secure storage, and seamless team collaboration, cloud computing has become increasingly popular among businesses and consumers. However, reliable access to cloud services depends on fast upload speeds. Symmetrical connections ensure that cloud services remain accessible and perform at their best.

Benefits of Asymmetrical Connections

The biggest advantage of asymmetrical connections is their cost-effectiveness. An asymmetrical connection can be a practical choice for budget-conscious users who are willing to compromise on performance. Key benefits of asymmetrical connections include:

  • Affordability. Asymmetrical connections are usually more budget-friendly, ranging from 10% to 15% less expensive than their symmetrical counterparts.
  • Fast download speeds. While uploads may take longer with asymmetrical connections, you can still enjoy high-speed downloading. If uploading is not a high priority for your business or personal use, investing in an asymmetrical connection might be a more reasonable option.
  • Availability. Since asymmetrical was the first connection type supplied by early Internet service providers, it is more accessible because of its legacy.

What’s the Best Fit?

Choosing between symmetrical and asymmetrical connections depends on specific Internet usage and requirements. Both connections have their benefits, but what works best for your situation depends on the usage of the Internet in your individual case. Consider the following factors to determine which option is the best fit.

In work environments, investing in symmetrical speeds is worthwhile if:

  • The work environment is distributed across a large geographic area, with multiple sites and locations, especially if a significant remote workforce is present.
  • Work heavily relies on collaboration tools within the office environment.
  • The migration or existing use of cloud-based applications and services such as Google Drive, Office 365, Salesforce, etc. are required.

Symmetrical speeds are especially beneficial for home use if:

  • Home applications, such as environmental monitoring systems or entertainment systems requiring consistent bandwidth, necessitate unswerving download and upload speeds.
  • The type of Internet connection affects speed, such as fiber connections that offer higher performance, making symmetrical speeds more appropriate.
  • The number of users and types of usage in a household requires consistent and reliable speeds, especially with the performance demands required to support remote work and online gaming.

For work environments, asymmetrical connections might fulfill needs if:

  • The work environment is small, with only a few employees.
  • The work applications and usage patterns are not bandwidth-intensive or resource-heavy.
  • There is infrequent use of large file sharing such as videos and graphics.

In terms of home usage, asymmetrical speeds might fulfill your needs if:

  • The need for high Internet for devices and applications isn’t required
  • The number of users is small
  • Entertainment platforms don’t require a lot of bandwidth
  • Availability of high-speed Internet, such as fiber to the home, is not accessible

Most cable internet connections operate with asymmetrical bandwidth, delivering data significantly faster in one direction than the other. One of the selling points for fiber Internet is higher-performing connectivity, reaching speeds of 10 Gig or more. On top of that, because it provides a symmetrical connection, no matter how fast your download speed is, the upload speed will be the same, so data-intensive applications such as large file transfers, videoconferencing, streaming, gaming, and more will perform more optimally.

The choice of internet connectivity should be guided by current and anticipated future demands. A comprehensive assessment of both work and home needs and goals can help individuals make informed decisions and avoid potential regrets later on.

If you need assistance, Utah Broadband’s team of experts is here to help assess your needs and recommend the best solutions to meet your goals. Our customer support team is available to assist you via phone at 801-717-2000 or by email at Support@utahbroadband.com.

Eight Myths About Fiber Internet Debunked

Posted on by Abi Breaur

When technological advances occur and are not widely understood, mistruths or myths often arise around them. Fiber Internet is no exception, as it has burst onto the scene, offering unmatched speeds. As the deployment of fiber Internet increases and knowledge grows, myths will be dispelled, and fiber will take its place, as the telephone did over 100 years ago, as the technology for the next century.

We thought we’d start early in fiber’s lifecycle to debunk the most common myths about it and shed a little light on what is the single fastest means for delivering high-speed Internet.

Myth 1—Fiber Internet Is Too New and Unproven

Fiber has been around for a long time. In the 1880s, Alexander Graham Bell first used light to deliver sound, but it wasn’t until the late 1970s that its commercial application first happened. By the late 1990s, it began to increase and became widely used commercially by major network service providers for commercial and residential use ever since.

Myth 2—Fiber Internet is Costly and Out of The Reach for Most

While fiber Internet has traditionally been more costly, its prices have recently become more competitive. The question isn’t necessarily cost, but what’s the value? When understanding the benefits and features of fiber Internet over other solutions, fiber Internet offers the best value for performance, reliability, and speed. With government support, prices have been reduced even more dramatically for lower-income families.

Myth 3—Fiber Optic Cables Are Easily Broken

Fiber optic cables are indeed made of thin glass fibers, which might lead you to think they can be easily broken. However, these fibers are protected by a buffer coating that prevents damage, and thanks to the flexibility of the cables, fiber optic technology is quite durable. The main risk of damage typically comes from accidental cuts, such as during digging.

Myth 4—Fiber Internet Is Not For Residential Use

Because of fiber’s speed, many people think it must be exclusive to commercial use. Today’s homes are increasingly filled with a range of smart devices, requiring faster uploads and downloads without significant limits on the number of devices running simultaneously. From smartphones, gaming systems, and smart televisions to computers, tablets, and even video doorbells, homeowners are demanding the speed at which only fiber Internet can deliver.

Myth 5—Weather Disrupts Fiber Internet Easily

Put simply and directly, fiber optic cables are not vulnerable to harsh weather conditions. These cables can be placed in water, so heavy rain, snow, and wind do not impact the fiber Internet’s signal strength. While storm damage may harm cables above ground, the weather itself does not affect signals like what happens with cable Internet, satellite, or even telephony.

Myth 6—Fiber Internet Is No Different Than Cable, 5G, or Other Types of Broadband Connectivity

Fiber Internet is faster and more reliable than traditional cable and telephone technology, such as coaxial cable, copper DSL, and satellite Internet. Cable providers’ coaxial-based networks cannot deliver the speeds of fiber. The old copper-based DSL telephone network was great for the early days of dial-up, AOL, and CompuServe, but it cannot compete with fiber’s capabilities today. Furthermore, satellite Internet, while great for hard-to-get-to places, is costly and doesn’t provide the performance fiber Internet can.

Myth 7—Content Is Limited Over Fiber Internet

With fiber Internet, once the service is activated, one can sign up online for all the traditional streaming services such as Disney+, Hulu, YouTube, and others to get content and even traditional broadcast programming. The same is true for gaming. And this is only getting better as more traditional content providers offer attractive streaming bundles.

Myth 8—Accessibility Is the Biggest Downside of Fiber

Let’s be honest—the biggest, and perhaps the only, downside to fiber Internet is its availability. Since it’s a newer technology, fiber isn’t accessible to everyone yet; expanding it to all areas will take time. The great news is that availability is rapidly increasing, even for existing homes, driven by growing demand. Beyond that, fiber delivers superior service compared to other options and comes with virtually no drawbacks.

Final Thoughts

Fiber Internet is becoming more widely available, and as people experience it firsthand, many common myths will fade away. It’s fast, reliable, and future-proof, able to scale quickly to meet growing bandwidth needs. As more homes become “smart,” having a stable Internet connection will be crucial for everyday living, and fiber offers the ideal solution to meet that demand. Want to learn more about Fiber Internet? Reach out to our fantastic customer support team at 801-717-2000.

Utah Broadband CEO Ben Elkins to Speak at BBC Summit West

Posted on by Abi Breaur

Joins Other Panelists From Cityside Fiber, Incompass, Sonic, and Utopia Fiber to Discuss Issues Facing ISPs and Their Customers

Utah Broadband (UBB), Utah’s most trusted high-speed Internet service provider and a subsidiary of Boston Omaha Corporation (NYSE: BOC), announced today that UBB’s Chief Executive Officer Ben Elkins will participate on two panels at Broadband Communities Summit West (BBC Summit West) on October 30 in San Diego, CA.

This will be BBC Summit West’s first conference; however, it is a sister event to Broadband Communities’ highly successful conference in Houston, which has been held for 20 years. The conference in Houston had over 1,500 attendees from companies such as AT&T, Spectrum, Verizon, Frontier, and Cox Communities. BBC Summit West is on track to have 1,000 attendees and 120 industry-leading speakers at the San Diego event, which will run from October 30 to 31.

Elkins will participate in a panel at BBC Summit West at 10:05 a.m. on October 30 entitled “An Update from Service Providers,” along with representatives from Cityside Fiber, Incompass, Sonic, and Visionary Communications. The panel will offer insights into the current investment landscape, funding, and regulation for ISPs, including the Broadband Equity Access and Deployment Program. It will cover key policy updates, explore how networks are expected to evolve by 2030, and highlight the long-term benefits of fiber optic technology.

Elkins will participate in a second panel at 2:20 p.m. on the same day entitled How to Differentiate Your Network with Better Customer Experience, along with Harry and Utopia Fiber representatives. The panel will offer insights into key industry trends, including shifting customer expectations and the importance of fostering a customer-centric culture. It will discuss how Tier 2 and Tier 3 ISPs can meet and exceed these expectations and build lasting brand loyalty by leveraging customer feedback, such as Net Promoter Scores and other performance metrics.

 Elkins, in particular, is interested in delving into marketing tactics for both urban and rural communities.

“I am excited to be part of the BBC Summit West and to be on these panels with such prestigious industry leaders,” said Elkins. “The topics we will discuss are very rich and pertinent to service providers and their customers. I hope attendees will get a lot out of our sessions and the conference overall.”

About Broadband Communities

Broadband Communities Summit West is the newest addition to the Broadband Communities event portfolio, which is part of Total Telecom. The conference series offers leading events for community leaders, property owners, network infrastructure builders, and telco service providers to meet and discuss strategies for delivering connectivity for communities all over the United States. Celebrating its inaugural year, Broadband Communities Summit West offers a regional platform and focuses on how to connect every community in the Western United States with next-generation communications infrastructure – from densely populated cities to rural towns, multifamily properties to master planned developments, suburban areas to Native land and more.

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