Broadband Labels
Beginning October 1, 2024, all internet service providers are required by the FCC to display an Internet Nutrition Label, giving customers a clearer way to compare services, pricing, and fees.
Why Do Our Customers Need a Broadband Label?
The FCC mandates that a Broadband Facts label (BBFL) be provided to you after entering a serviceable address and selecting an internet plan, including any upgrades or downgrades. The BBFL is designed to give you a clear understanding of the details of each internet service plan, including internet speed, monthly plan price, taxes, and government fees.
Typical charges like early termination fees and one-time costs, Network performance metrics, such as speed and latency (on the actual landing page, let’s have these be bullet points).
Please note that the pricing on the BBFL may differ from what appears on your bill, as it does not include any promotional rates.
What does the Broadband Facts label look like?
Check Your Address to View Available Plans & Broadband Labels
Additional Information
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Discounts and Bundles Disclosure
Utah Broadband currently does not offer mass discounts or bundled services like video, phone, or wireless. For streaming options, visit our partner site at mybundle.tv/utahbroadband, where you can explore a wide range of streaming choices tailored to your needs.
Viewing the Broadband Facts Label
To view and download Broadband Labels for Utah Broadband internet plans, please visit https://utahbroadband.com/bbfl/.
Why is UBB Implementing a Broadband Facts Label
The BBFL is a n FCC requirement that aligns with UBB’s goal to give customers clear, transparent details about their internet plan’s performance, pricing, and terms. This ensures you can make informed decisions with clear, straightforward information about your service.
Broandband Label Price vs. Monthly Bill Price
In compliance with paragraph 68 of the FCC Broadband Consumer Labels Order, UBB offers a URL where you can view all of our broadband labels in one web page. Simply click the link below to access the information. utahbroadband.com/bbfl
What is Latency and How is it measured
Latency is the time it takes for date to travel from your device to a server and back, often referred to a “lag.” It’s measured in milliseconds (ms), with lower latency indicating a faster, more responsive connection.
Download and Upload Speed Definitions
Download speed is the rate at which data is transferred from the internet to your device. Faster download speed allow for quicker loading of files, videos, and web pages.
Upload speed is the rate at which data is sent from your device to the internet. Higher upload speeds enable faster sharing of files, video conferencing, and live streaming.
Things that may impact internet speed
Several factor may impact your internet speed, such as:
- Number of connected devices
- Wi-Fi signal strength
- Router quality
- Network congestions
- Physical obstructions
- Interference from other electronics
- Internet plan limitations
- Outdated device hardware
If you are experiencing slowdowns, please call our Customer Support team at 801-717-200. They are happy to help!
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