Easy Guide to Choosing Your Internet Speed and Provider

One of the biggest problems with choosing an internet service provider is that what you see isn’t always what you get. You may choose a provider based on an advertised price that fits into your budget, only to suffer sticker shock when the bill comes in the mail.

Hidden fees and unexpected expenses can come as a huge surprise, and internet and cable providers are the number one offenders. Customer complaints with larger companies are particularly high, especially with those that bundle services. With internet, cable, and perhaps phone, companies motivate you to keep services so you can access the bundle prices of what you use. However, you end up paying more in fees but also pay extra to keep services you might not normally use.


Utah Broadband has free installation available. If you’re not in one of the areas we service, make sure to ask about the installation fees with your internet provider before you schedule an appointment. You can end up paying up to $300 for installation. Try to get a list of all their fees and taxes upfront. Also, check with your neighbors. They can tell you if they’re happy with their company, prices, and customer service.

Customer Service

We are a Utah company, meaning we provide service to our neighbors and use a local customer service team. This means if you call us, we have very low wait times. We rate high for our internet and are also known for our exceptional customer service. Once again, if you’re not local to Utah Broadband, research your internet’s customer service reputation online and check with your neighbors.

Your Equipment

Even if you choose the fastest speeds you can find, you may not be getting what you pay for. Fast internet isn’t always good enough. Sometimes your equipment can’t keep up and you need more options. We can help you with that. One of the key things to be aware of is your router. If you have an older router, it may not be delivering the service you deserve. For instance, if you choose the 60 mg plan, an old or sluggish router will only deliver 40 mg. 

Also, we need to check that your internet reaches all parts of your house. Whether you’re in a bedroom or your office, you need to have access to the plan you’re paying for. Contact us and we’ll be happy to help you get the best setup for your home.


Your internet requirements can be difficult to judge. First, look at the number of internet users in your home. If you’re on your own, you can get away with a lot less bandwidth. But if you have multiple users in your home where someone is working from home, users are regularly streaming movies, or you have at least one student, you’re going to want to choose a larger plan. Your internet speed requirements also depend on how many devices you are using at the same time. If you like to stream music while you’re working in your home office, that’s something to consider.

Here’s a look at our plans.

A single user can usually choose our RES 10 plan, which provides 10 Mbps. Even if you have one computer that you take turns using, then you’ll still most likely be fine with our lower RES 10 plan. If you have a few devices, our residential  RES 15 or RES 20 plans provide 15-20 Mbps and should be plenty depending on your needs.

We hope this was helpful in your decision-making process. If you have any questions, please don’t hesitate to contact us.