Joins Other Panelists From Cityside Fiber, Incompass, Sonic, and Utopia Fiber to Discuss Issues Facing ISPs and Their Customers
Utah Broadband (UBB), Utah’s most trusted high-speed Internet service provider and a subsidiary of Boston Omaha Corporation (NYSE: BOC), announced today that UBB’s Chief Executive Officer Ben Elkins will participate on two panels at Broadband Communities Summit West (BBC Summit West) on October 30 in San Diego, CA.
This will be BBC Summit West’s first conference; however, it is a sister event to Broadband Communities’ highly successful conference in Houston, which has been held for 20 years. The conference in Houston had over 1,500 attendees from companies such as AT&T, Spectrum, Verizon, Frontier, and Cox Communities. BBC Summit West is on track to have 1,000 attendees and 120 industry-leading speakers at the San Diego event, which will run from October 30 to 31.
Elkins will participate in a panel at BBC Summit West at 10:05 a.m. on October 30 entitled “An Update from Service Providers,” along with representatives from Cityside Fiber, Incompass, Sonic, and Visionary Communications. The panel will offer insights into the current investment landscape, funding, and regulation for ISPs, including the Broadband Equity Access and Deployment Program. It will cover key policy updates, explore how networks are expected to evolve by 2030, and highlight the long-term benefits of fiber optic technology.
Elkins will participate in a second panel at 2:20 p.m. on the same day entitled How to Differentiate Your Network with Better Customer Experience, along with Harry and Utopia Fiber representatives. The panel will offer insights into key industry trends, including shifting customer expectations and the importance of fostering a customer-centric culture. It will discuss how Tier 2 and Tier 3 ISPs can meet and exceed these expectations and build lasting brand loyalty by leveraging customer feedback, such as Net Promoter Scores and other performance metrics.
Elkins, in particular, is interested in delving into marketing tactics for both urban and rural communities.
“I am excited to be part of the BBC Summit West and to be on these panels with such prestigious industry leaders,” said Elkins. “The topics we will discuss are very rich and pertinent to service providers and their customers. I hope attendees will get a lot out of our sessions and the conference overall.”
About Broadband Communities
Broadband Communities Summit West is the newest addition to the Broadband Communities event portfolio, which is part of Total Telecom. The conference series offers leading events for community leaders, property owners, network infrastructure builders, and telco service providers to meet and discuss strategies for delivering connectivity for communities all over the United States. Celebrating its inaugural year, Broadband Communities Summit West offers a regional platform and focuses on how to connect every community in the Western United States with next-generation communications infrastructure – from densely populated cities to rural towns, multifamily properties to master planned developments, suburban areas to Native land and more.
